Clu99 Privacy Policy — Your data is our responsibility

1 Introduction

Clu99 is a trusted online gaming platform in Bangladesh. We believe protecting user privacy is not just a legal obligation — it is an ethical commitment. This Privacy Policy explains transparently how clu99 collects your personal information, the purposes for which it is used, and how it is kept secure.

By creating an account or using any service on the clu99 website or app, you automatically agree to this Privacy Policy. Please read it carefully.

This Privacy Policy may change from time to time. The latest version will always be available on this page. We will notify you in advance of any important changes.

2 What information we collect

Clu99 collects two types of information from you — data you provide directly, and data collected automatically.

We only collect information that is genuinely necessary to provide our services. We do not ask for anything beyond what is needed.

3 How we use your information

Clu99 uses collected data for the following purposes:

• Account management: To facilitate registration, login, KYC verification, and account security.
• Payment Processing: To process deposits, withdrawals, and transactions.
• Customer support: To resolve your issues and maintain communication with you.
• Security: To detect fraud, multiple accounts, and other dishonest activity.
• Platform Improvement: To analyze user experience and improve the site and games.
• Legal obligations: To comply with applicable laws and regulations.
• Promotional Communications: To inform you about bonuses and offers, if you have given your consent.

4 Data Protection Measures

Clu99 uses industry-standard technology and practices to protect your personal and financial information. Our security framework is multi-layered:

• SSL/TLS encryption: Every connection to the site is secured with 256-bit SSL encryption to prevent data from being intercepted in transit.
• Data Encryption: Sensitive data such as passwords and payment details are stored in encrypted form.
• Firewall & DDoS Protection: Advanced firewalls and intrusion prevention systems are active at the server level.
• Two-Factor Authentication (2FA): Two-factor authentication can be enabled for added account security.
• Restricted Access: Only authorized personnel have access to your data, and all their activities are logged.
• Regular Security Audits: Regular security audits are conducted through third-party providers.

5 Sharing Information with Third Parties

Clu99 never sells your personal information to third parties. However, limited data may be shared with the following parties as necessary to provide our services:

• Payment Processors: Required information is shared with Mobile Banking, Nagad, Rocket, and banking partners to process transactions.
• KYC provider: Third-party verification services may be used for identity verification.
• Legal authorities: clu99 is required to provide information when lawfully directed by Bangladeshi law or a court order.
• Technology Partners: Non-identifiable data may be used with cloud hosting or analytics services for site operation purposes.

Any third party involved in a data-sharing arrangement is required to comply with our privacy standards and may not use the information received for any other purpose.

6 Cookie Policy

Clu99 uses cookies on its website. Cookies are small text files stored in your browser that help improve site functionality. We use the following types of cookies:

• Essential Cookies: Essential for login sessions and core site functionality. Disabling these may prevent the site from working properly.
• Analytics Cookies: To understand how users interact with the site — fully anonymized.
• Preference Cookies: To remember your preferences such as language, theme, and other settings.
• Security Cookies: To detect fraud and unauthorized access.

You can delete or block cookies at any time through your browser settings. However, disabling certain cookies may limit some features of the site.

7 Your Rights

As a clu99 user, you have the following rights over your own data:

• Right to Access Your Data: You can find out what information clu99 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Object to Processing: You may object to your data being used for marketing or non-essential purposes.
• Right to Data Portability: You can request your data in a portable format.
• Right to Withdraw Consent: Any consent previously given (such as for marketing emails) can be withdrawn at any time.

8 Child Protection

Clu99 is an adults-only platform. We do not knowingly collect information from anyone under the age of 18. If a minor is found to have registered on clu99, the account will be immediately suspended and all collected data will be deleted.

A note to parents — please use parental control software to prevent your child from accessing this site. If you become aware of a minor's account, [email protected]at.

9 Data Retention Period

Clu99 does not retain your data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected:

• Account information: For the duration of the active account and up to 5 years after closure, as required by law.
• Transaction History: Retained for up to 7 years in accordance with financial regulations.
• Log Files & Security Data: Automatically deleted after 90 days as a general rule.
• Marketing Consent: Relevant data is removed promptly upon withdrawal of consent.
• KYC documents: Securely stored after verification and destroyed upon expiry of the legal retention period.

Once the retention period expires, your data is securely deleted or permanently anonymized so that it can no longer be used to identify you.

10 Policy Changes

Clu99 may update this Privacy Policy from time to time. When changes are made, we will notify you through the following methods:

• The last updated date on this page will be revised accordingly.
• For significant changes, a notice will be sent to your registered email address.
• A notice regarding the changes may be displayed when you log in to the site.

Continued use of clu99 after a revised Policy is published will be considered acceptance of the updated Privacy Policy. We recommend reviewing this page regularly.

11 Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact our dedicated privacy team. We are always ready to assist you.

• General Inquiries: Via customer support live chat.
• Data Request or Deletion: Send a written request by email.
• Security Issues: Notify our support team immediately.

For more details, visit our Terms and Conditions and Responsible Gaming Please also visit these pages.