Clu99 Terms and Conditions — Know Before You Play

1 General Terms & Conditions

Please read these Terms and Conditions in full before using the clu99 website and its services. These terms constitute a legally binding agreement between clu99 and its users. By accessing, browsing, or creating an account on the clu99 platform, you automatically agree to these Terms and Conditions.

Clu99 reserves the right to change, amend, or update these Terms and Conditions at any time. A notice will be posted on the website when changes take effect. Continued use of the platform after updated terms are published will be considered acceptance of those changes.

These Terms and Conditions are governed by applicable laws of Bangladesh. In the event of any dispute, clu99's decision shall be considered final.

2 Account Register

To open an account with clu99, you must provide accurate and complete information. Details entered at registration — including your name, date of birth, email address, and phone number — must match your valid government-issued ID.

Each individual may only operate one account. If multiple accounts are found under the same person, clu99 reserves the right to close them and forfeit any deposited funds.

• Verification of the email address and phone number provided during registration is mandatory.
• It is the user's sole responsibility to keep their account password secure.
• Opening an account under someone else's identity or using false information is strictly prohibited.
• Account details must not be shared with any third party.

Clu99 may request identity and address verification under its KYC (Know Your Customer) process at any time. Failure to provide the required information within the specified period may result in a temporary account suspension.

3 Age Verification

Clu99 is an adult gaming platform. Users must be 18 years of age or older to create an account or play any games.

If there is any doubt regarding a user's age, clu99 may request a national ID, passport, or other valid identification. Account activity may be restricted until verification is complete.

A note for parents — please use parental control software to prevent your child from accessing clu99.

4 Deposits & Payments

Clu99 currently accepts deposits via Mobile Banking, Nagad, and Rocket, as well as bank transfers and card payments. The minimum deposit amount is BDT 200.

• Deposits are generally credited to your clu99 wallet instantly.
• Clu99 will not be held liable for delays caused by technical issues on the part of the payment gateway.
• There are no hidden charges on deposits — however, your bank or mobile app may apply its own fees.
• A maximum limit may apply per transaction — log in to the platform to view the current limit.
• Deposits may be declined if there is a mismatch in payment details or if funds originate from an unrecognized source.

Depositing on behalf of a third party or from a third-party account is prohibited. Any suspicious transaction may be investigated and reversed if necessary.

5 Withdrawal Policy

Your account must be fully verified (KYC completed) before you can withdraw winnings from clu99. The minimum withdrawal amount is BDT 500.

• Standard withdrawals are processed within a maximum of 3 business hours.
• Identity verification is required at the time of your first withdrawal.
• Winnings derived from bonuses are subject to wagering requirements before withdrawal.
• Withdrawals must be made using the same method used for the original deposit.
• If suspicious activity is detected, clu99 may place a hold on withdrawals and conduct an investigation.

6 Bonuses & Promotions

Clu99 offers a range of bonuses — welcome bonuses, reload bonuses, cashback, free spins, and special seasonal promotions. Each bonus comes with its own specific terms, which you should read before claiming.

• Wagering Requirements: Withdrawing bonus funds generally requires meeting a wagering requirement of 20x to 35x.
• Validity: Every bonus has a set expiry period. Any unused bonus will be automatically forfeited once it expires.
• Game Restrictions: Some bonuses are only valid on specific games. The eligible games are listed in the bonus details.
• Multiple Bonuses: Using more than one bonus at the same time is not permitted.
• Misuse: If bonus abuse is detected, clu99 reserves the right to void the bonus and any associated winnings.

Clu99 reserves the right to modify, suspend, or cancel any bonus offer without prior notice. For details on a specific bonus, please contact customer support.

7 Gaming Rules

All games on clu99 are powered by internationally certified RNG (Random Number Generator) technology, ensuring every game outcome is completely fair and random.

If a game is interrupted due to a technical error, disconnection, or any other technical issue, clu99 may void or restart that round. In such cases, clu99's decision is final.

• In Live Casino games, the dealer's decision is final.
• In Sports Betting, stakes will be refunded if a specific event is cancelled.
• Any attempt to gain an unfair advantage during gameplay will result in account termination.
• Maximum bet limits vary by game — please refer to the individual game details.

8 Prohibited Activities

• Operating multiple accounts under the same identity.
• Playing games using bots, scripts, or automated software.
• Accessing another user's account or assuming another person's identity.
• Using the platform for money laundering or any form of illegal financial transactions.
• Attempting to hack or exploit vulnerabilities in the clu99 system.
• Harassing, threatening, or using abusive language toward other players.
• Exploiting the bonus system for unfair advantage (bonus abuse).
• Filing a chargeback or making a fraudulent payment claim.

Clu99 reserves the right to report any suspicious activity to the relevant law enforcement authorities.

9 Account Closure & Suspension

Clu99 reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• In the event of a Terms & Conditions violation.
• If KYC verification has not been completed.
• Upon evidence of suspicious transactions or fraud.
• If the user is found to be a minor.
• At the user's own request.

If an account is closed due to a rule violation, the associated balance may be forfeited. However, if you voluntarily close your account, any valid balance will be returned to you.

Any dispute regarding account closure or suspension can be raised through customer support. clu99 will review the matter within 7 business days.

10 Responsible Gaming

Clu99 believes gaming should be a source of fun — not stress or financial hardship. We encourage all members to enjoy gaming responsibly.

The following responsible gaming features are available on the clu99 platform:

• Daily/Weekly Betting Limits: You can set your own limit on how much you wager.
• Self-Suspension: You can take a break from your account for anywhere between 24 hours and 6 months.
• Permanent Exclusion: If you feel that gaming is having a negative impact on your life, take advantage of the option to permanently close your account.
• Reality Check: You will be reminded at regular intervals of how long you have been playing.

Gaming addiction is a serious issue. If you feel that you or someone you know may be struggling with it, please seek professional help. To learn more, Responsible Gaming Visit the page.

11 Privacy & Data Protection

Clu99 takes the protection of users' personal information seriously. Data collected at registration is used solely for service delivery, identity verification, and compliance with legal obligations.

• Your personal information is never sold to third parties.
• All data is kept secure using SSL encryption.
• Clu99 is required to share information in response to valid legal requests from authorities.
• For more information on cookies, please read our Privacy Policy.

For full details on how your information is protected, please see our Privacy Policy View the page.

12 Changes to Terms & Contact

Clu99 reserves the right to modify these Terms and Conditions, in part or in full, at any time. Users will be notified of significant changes via email or an on-platform notice in advance.

Continued use of the platform after updated terms take effect will be considered acceptance of the new Terms & Conditions. We recommend reviewing this page regularly.

If you have any questions or concerns about these Terms and Conditions, please contact our customer support team. We are always ready to help.